User Agreement

Terms of Service – Innova Health
Please read these Terms of Service (“Terms”), which set forth the legally binding terms and conditions between you and Innova Health Resources Limited (‘the Company’ or ‘Innova Health’ or ‘we’ ‘our’ or ‘us’). It governs your access to and the use of Innova’s website, mobile application and the services provided by Innova Health.
Our collection and use of your personal information in connection with your use of the Service is described in our Privacy Policy.
Your access to use our services is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service and all applicable laws and all conditions or policies referenced here.
Our website is not directed at you if we are prohibited by any law of any jurisdiction from making the information on our website available to you and is not intended for any use that would be contrary to local law or regulation.
By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
1.  Definitions
In these Terms,
“Account” means a unique personified account registered in the name of the User and which contains details of the User’s transactions/operations on the Platform (as defined below).
“Applicable Laws” refers to all applicable regulations, laws, codes, guidelines, policies, rules, and directives of any competent regulatory authority in the Federal Republic of Nigeria.
“Healthcare Provider” means a qualified medical practitioner, physician or medical specialist.
“Mobile Application” means any mobile application developed by Innova Health.
“Patient” means any registered User on the Platform requiring medical care.
“Platform” refers collectively to Innova Health’s website, application and other related applications provided by Innova Health.
“Service(s)” refers to all products and services provided to you by Innova Health and as described in clause 3 of this Agreement.
“Subscription Fee” refers to the stipulated price for accessing the Service.
“User” refers to persons, customers and visitors who access the Service.
2.  Acceptance of Terms
The Service is offered subject to acceptance of all the terms and conditions contained in these Terms and all other operating rules, policies, and procedures that may be published on the Platform, which are incorporated by reference, including operating rules, policies, and procedures of third-party service providers to the Platform that are referenced herein. These Terms apply to every user of the Service. In addition, some Services offered through the Platform may be subject to additional terms and conditions adopted by the Platform. Your use of those Services is subject to those additional terms and conditions, which are incorporated into these Terms by this reference.
Innova Health reserves the right, at its sole discretion, to modify or replace these Terms from time to time by posting the updated terms on the Platform. It is your responsibility to check the Terms periodically for changes. If you object to any such changes, your sole recourse will be to cease using the Platform and the Service.  Your continued use of the Service following the posting of any changes to the Terms will indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes.
Innova Health reserves the right to change, suspend, or discontinue the Service (including, but not limited to, the availability of any feature, database, or Content) at any time for any reason. Innova Health may also impose limits on certain features and Services or restrict your access to parts of or the entire Platform without notice or liability.
3.  Scope of Innova Health’s Services
3.1.    Innova Health is a healthcare company that provides health education and healthcare services.
3.2.    Our services are provided through the Platform, which provides health information for diabetes management, a tele-health online platform where Patients can communicate with their Healthcare Providers, manage their medical records and track their health journey.
3.3.    To access the Service, a User is required to sign up on the Platform and create an account (Innova Health Account) by providing the User’s name, email and password. Registered Users can be Patients or Healthcare Providers.
3.4.    A User is granted access to use the Platform and it is his/her responsibility to ensure that no third party shall gain access to the User’s account information.
3.5.    Patients can invite their Healthcare Providers to the Platform to enable them have access to their medical records and track their health journey in the treatment of their medical conditions. Patients can also schedule reminders to take their drugs and schedule routine medical check-ups with their Healthcare Providers.
3.6.    Innova Health may make the access to the Platform and Innova Health’s services, or certain areas or features of the Platform, subject to certain conditions or requirements, such as, meeting specific quality or eligibility criteria.
3.7.    You must be at least 18 years old and able to enter into legally binding contracts to access and use Innova Health’s services. By accessing or using the Platform, you represent and warrant that you are 18 or older and have the legal capacity and authority to enter into a contract.
3.8.    Persons under 18 years old who intend to access the Service may do so under the supervision of an eligible guardian.
3.9.    Innova Health does not assume any responsibility for the confirmation of any User’s identity. Notwithstanding the above, for transparency and as permitted by Applicable Laws, we may ask Users to provide a form of government identification or other information or undertake additional checks designed to help verify the identities or backgrounds of Users.
3.10.   You agree to strictly observe the security and authentication procedures of the Platform and you will log out from the Platform at the end of every visit.
3.11.   When you create an account with us, you must provide us with information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of these Terms, which may result in immediate termination of your account on our Platform.
4.  Consent to Services
4.1.    Innova Health respects and upholds the confidentiality of every Patient’s personal health information and their rights as protected by the Medical and Dental Practitioners Act, Cap M8, Laws of the Federation of Nigeria, 2004 and the Code of Medical Ethics in Nigeria.
4.2.    By agreeing to this Terms of Service, you are authorising us to share your data with third parties, where necessary, solely for the purpose of adequately providing the Service and to provide you with information about diabetes care and general wellness.
4.3.    You acknowledge that the Service may involve electronic communication of your personal health information to your Healthcare Providers.
4.4.    Innova Health will obtain the express consent of the Patient prior to sharing any personally identifiable information or personal health information to a third party for the purpose of providing the Service and purposes other than treatment or healthcare operations.
4.5.    You further acknowledge that your health information may be shared in the following circumstances:
4.5.1.  When a valid court order is issued for the provision of your medical records;
4.5.2.  Reporting suspected abuse, neglect or domestic violence; and
4.5.3.  Preventing or reducing a serious threat to public health or safety.
4.6.    You may terminate any consent you provide to us for the use of your personal health information at any time by contacting us at
4.7.    You acknowledge that you fully understand the risks and benefits of the Services and you hereby give your informed consent to the above listed terms.
5.  Users’ Representations & Warranties
Representations and warranties are statements and promises made by you to Innova Health, which we rely on as being accurate in our dealings with you. You make the following representations and warranties to us at the time of agreeing to these Terms and every time you use the Services;
5.1.    you are over the age of 18 years;
5.2.    you are of sound mind and have the capacity to enter into a legally binding contract;
5.3.    all personal information that you provide about yourself is accurate and true to the best of your knowledge;
5.4.    you acknowledge that your reliance on the Service is not intended to replace your relationship with your Healthcare Provider;
5.5.    you shall not create more than one account or create an account for anyone other than yourself (with the exception of accounts for minors or children of whom you are a parent or legal guardian); and
5.6.    you are not breaching any Applicable Laws or regulations that are applicable to you or any company, trust or partnership.
6.  Payment
6.1.    The Service shall be provided via a subscription-based arrangement for which you shall be required to pay the stipulated Subscription Fee.
6.2.    Innova Health shall notify you of the applicable prices for the Service and reserves the right to adjust its pricing where necessary.
6.3.    Payments to Innova Health shall be made through any of the stipulated payment gateways provided on the Platform.
6.4.    You warrant that you shall provide complete and accurate payment information.
6.5.    By providing your credit card and other payment information accepted by our payment service provider, you are expressly agreeing that we are authorised to charge the relevant fees for your use of the Service, together with any applicable taxes.
6.6.    Innova Health will automatically renew your subscription on each (depending on your choice of subscription) yearly or monthly anniversary of the date that Innova Health first charges your credit or debit card for the first subscription fee and, as authorised by you during the subscription ordering  process, Innova Health will charge your credit or debit card with the applicable yearly or monthly subscription fee and any applicable taxes that may be imposed on your subscription fee (unless you cancel prior to the anniversary date).
6.7.    Each subscription’s automatic renewal is for the same period of time as your original subscription.  You may cancel your subscription at any time by contacting Innova Health at subscription fees charged prior to the effective date of cancellation will not be refunded, in whole or in part.  You will not be eligible for a pro-rated refund of any portion of the subscription fees paid for any unused days of the then-current subscription term. If you cancel your subscription, you will enjoy your subscription benefits until the expiration of the then-current subscription term for which you have paid, and your subscription benefits will expire at the end of the then-current subscription term.
6.8.    If you disagree with any payment transaction, you can submit such complaint to within thirty days of the payment transaction (“Dispute Period”).
7.  Patients and Healthcare Providers Responsibilities
7.1.    If you are a Patient, you accept responsibility for yourself when using our Services.  You acknowledge that your relationship for healthcare services is with your Healthcare Provider, and your obtaining services from your Healthcare Provider is solely at your own risk and you assume full responsibility for all risk associated with this, to the extent permitted by law.  By using the Service, you agree to not hold Innova Health liable in any way for any malpractice or substandard treatment your Healthcare Provider may render.
7.2.    We do not confirm the credentials of Healthcare Providers using our Services and do not validate that they are qualified and are in good standing with the Medical and Dental Council of Nigeria and other regulatory bodies. It is the Patient’s responsibility to separately confirm that a Healthcare Provider is qualified and in good standing with the Medical and Dental Council of Nigeria and other regulatory bodies.
7.3.    If you are a Healthcare Provider, you accept responsibility for your Patients as well as yourself in the use of this Service. You are also responsible for the quality of the services you provide during your use of the Service and for complying with all Applicable Laws in connection with your use of the Service.  For example, you are responsible for obtaining any and all Federal, State and local licenses and certifications which may be required to practice your profession when using this Service and maintaining healthcare professional indemnity insurance in compliance with regulatory requirements.
7.4.    You are also responsible for protecting the confidentiality of the Patient’s medical records, obtaining the Patient’s consent where required by law and complying with any and all privacy laws applicable to the use of this Service. Innova Health has established reasonable safeguards and procedures to protect the security of all information pertaining to the Patient, but you must also take steps to protect your privacy and confidentiality that of your patients. You are responsible for complying with all laws in billing for the services you provide.
8.  Intellectual Property
8.1.    The Service and all rights in our product name, trade names, logos, service marks, slogans, product packaging, its original content, features and functionality are and will remain the exclusive property of Innova Health. Our trademarks may not be used in connection with any product or service without our prior written consent.
8.2.    Innova Health may, at its sole discretion, enable Users to (i) create, upload, post, send, receive and store content, such as text, photos, audio, video, or other materials and information on or through the Platform (“User Content”); and (ii) access and view User Content and any content that Innova Health itself makes available on or through the Platform, including proprietary content and any content licensed or authorized for use by or through Innova Health from a third party (“Innova Health’s Content” and together with User Content, “Collective Content”).
8.3.    You will not use, copy, adapt, modify, prepare derivative works of, distribute, license, sell, transfer, publicly display, publicly perform, transmit, broadcast or otherwise exploit Innova Health’s Platform or Collective Content, except to the extent that you are the legal owner of certain User Content or as expressly permitted in these Terms. No licenses or rights are granted to you by implication or otherwise under any intellectual property rights owned or controlled by Innova Health or its licensors, except for the licenses and rights expressly granted in these Terms.
8.4.    Subject to your compliance with these Terms, Innova Health grants you a limited, non-exclusive, non-sub licensable, revocable, non-transferable license to access and view any Collective Content made available on or through the Platform and accessible to you, solely for your personal and non-commercial use.
8.5.    Users shall not directly or indirectly: (i) decipher, decompile, disassemble, reverse engineer, or otherwise attempt to derive any source code or underlying ideas or algorithms of any part of the Service, except to the extent applicable laws specifically prohibit such restriction; (ii) modify, translate, or otherwise create derivative works of any part of the Service; or (iii) copy, rent, lease, distribute, or otherwise transfer any of the rights that you receive hereunder.
9.  Special Provisions for Mobile Applications
9.1.    Innova Health may make available Mobile Applications to access the Services via a mobile device.  To use the Mobile Application, you must have a mobile device that is compatible with the mobile service.
9.2.    Innova Health does not warrant that the Mobile Application will be compatible with your mobile device.  Innova Health hereby grants to you a non-exclusive, non-transferable, revocable license to use an object code copy of the Mobile Application for one registered account on one mobile device owned or leased solely by you, for your personal use.
9.3.    You may not: (i) modify, disassemble, decompile or reverse engineer the Mobile Application; (ii) rent, lease, loan, resell, sublicense, distribute or otherwise transfer the Mobile Application to any third-party or use the Mobile Application to provide time sharing or similar services for any third-party; (iii) make any copies of the Mobile Application; (iv) remove, circumvent, disable, damage or otherwise interfere with security-related features of the Mobile Application, features that prevent or restrict use or copying of any content accessible through the Mobile Application, or features that enforce limitations on use of the Mobile Application; or (v) delete the copyright and other proprietary rights notices on the Mobile Application.
9.4.     You acknowledge that Innova Health may from ocassionally issue upgraded versions of the Mobile Application, and may automatically electronically upgrade the version of the Mobile Application that you are using on your mobile device.  You consent to such automatic upgrading on your mobile device, and agree that these Terms will apply to all such upgrades.
9.5.    Standard data charges from your mobile network or internet service provider may apply to your use of the Mobile Application.
9.6.    The following additional terms and conditions apply with respect to any Mobile Application that Innova Health provides to you designed for use on an Apple iOS-powered mobile device (an “iOS App”):
9.6.1.  You acknowledge that these Terms are between you and Innova Health only, and not with Apple, Inc. (“Apple”).
9.6.2.  Your use of Innova health’s iOS App must comply with Apple’s then-current App Store Terms of Service.
9.6.3.  Innova Health, and not Apple, is solely responsible for our iOS App and the Services and related content available on our iOS App. You acknowledge that Apple has no obligation to provide maintenance and support services with respect to our iOS App.  To the maximum extent permitted by applicable law, Apple will have no warranty obligation whatsoever with respect to our iOS App.
9.6.4.  You agree that Innova Health, and not Apple, is responsible for addressing any claims by you or any third-party relating to our iOS App or your possession and/or use of our iOS App, including, but not limited to: (i) product liability claims; (ii) and claims arising under consumer protection or similar legislation, and all such claims are governed solely by these Terms and any law applicable to us as provider of the iOS App.
9.6.5.  You agree that Innova Health, and not Apple, shall be responsible, to the extent required by these Terms, for the investigation, defense, settlement and discharge of any third-party intellectual property infringement claim related to our iOS App or your possession and use of our iOS App.
9.6.6.  You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) You are not listed on any U.S. Government list of prohibited or restricted parties.
9.7.    The following additional terms and conditions apply with respect to any Mobile Application that Innova Health provides to you designed for use on an Android-powered mobile device (an “Android App”):
9.7.1.  You acknowledge that these Terms are between you and Innova Health only, and not with Google, Inc. (“Google”).
9.7.2.  Your use of Innova Health’s Android App must comply with Google’s then-current Android Market Terms of Service.
9.7.3.  Google is only a provider of the Android Market where you obtained the Android App. Innova Health, and not Google, are solely responsible for Innova Health’s Android App and the Services and content available thereon.  Google has no obligation or liability to you with respect to Innova Health’s Android App or these Terms.
9.7.4.  You acknowledge and agree that Google is a third-party beneficiary to the Terms as they relate to Innova Health’s Android App.
10. Prohibited Activities
10.1.   You shall not use the Platform for any purpose that is prohibited by these Terms. You are responsible for all of your activity in connection with the Service. Violation of our rules may result in the termination and cancellation of your Account. You acknowledge and agree that we may terminate any Innova Health Account at any time for any reason (including, but not limited to, our independent assessment or the receipt of claims or allegations from third parties or authorities).
10.2.   Users shall not utilize the Platform or the Services for any illegal purpose.
10.3.   You are solely responsible for compliance with any and all laws, rules, regulations, and tax obligations that may apply to your use of the Services. In connection with your use of the Platform, you will not and will not assist or enable others to:
•   breach or circumvent any applicable laws or regulations, agreements with third-parties, third-party rights, or our Terms;
•   use the Platform or Collective Content for any commercial or other purposes that are not expressly permitted by these Terms or in a manner that falsely implies endorsement, partnership or otherwise misleads others as to your affiliation with Innova Health;
•   copy, store or otherwise access or use any information, including personally identifiable information about any other User, contained on the Platform in any way that is inconsistent with Innova Health’s Privacy Policy or these Terms or that otherwise violates the privacy rights of Users or third parties;
•   use the Platform in connection with the distribution of unsolicited commercial messages (“spam”);
•   offer as a trader;
•   use the Platform with the intention to circumvent any Subscription Fees or for any other reason;
•   request, accept or make any payment for orders outside of the Platform. If you do so, you acknowledge and agree that you: (i) would be in breach of these Terms; (ii) accept all risks and responsibility for such payment, and (iii) hold Innova Health harmless from any liability for such payment;
•   discriminate against or harass anyone on the basis of race, tribe, origin, religion, gender, physical or mental disability, medical condition, marital status, or age, or otherwise engage in any abusive or disruptive behaviour;
•   use, display, mirror or frame the Platform or Collective Content, or any individual element within the Innova Health Platform, Innova Health’s name, any trademark, logo or other proprietary information belonging to Innova Health, or the layout and design of any page or form contained on a page in the Platform, without Innova Health’s express written consent;
•   dilute, tarnish or otherwise harm Innova Health’s brand in any way, including through unauthorized use of Collective Content, registering and/or using Innova Health’s or derivative terms in domain names, trade names, trademarks or other source identifiers, or registering and/or using domains names, trade names, trademarks or other source identifiers that closely imitate or are confusingly similar to Innova Health’s domains, trademarks, taglines, promotional campaigns or Collective Content;
•   use any robots, spider, crawler, scraper or other automated means or processes to access, collect data or other content from or otherwise interact with the Platform for any purpose;
•   avoid, bypass, remove, deactivate, impair, descramble, or otherwise attempt to circumvent any technological measure implemented by Innova Health or any of Innova Health’s providers or any other third party to protect the Platform;
•   attempt to decipher, decompile, disassemble or reverse engineer any of the software used to provide the Platform;
•   take any action that damages or adversely affects, or could damage or adversely affect the performance or proper functioning of the Platform;
•   violate or infringe anyone else’s rights or otherwise cause harm to anyone.
10.4.   You acknowledge that Innova Health has no obligation to monitor the access to or use of the Platform by any User or to review, disable access to, or edit any User Content, but has the right to do so to (i) operate, secure and improve the Platform (including without limitation for fraud prevention, risk assessment, investigation and customer support purposes); (ii) ensure Users’ compliance with these Terms; (iii) comply with applicable law or the order or requirement of a court, law enforcement or other administrative agency or governmental body; (iv) respond to User Content that it determines is harmful or objectionable; or (v) as otherwise set forth in these Terms. Users agree to cooperate with and assist Innova Health in good faith, and to provide Innova Health with such information and take such actions as may be reasonably requested by Innova Health with respect to any investigation undertaken by Innova Health or a representative of Innova Health regarding the use or abuse of the Platform.
10.5.   If you feel that any User you interact with, whether online or in person, is acting or has acted inappropriately, including but not limited to anyone who (i) engages in offensive, violent or sexually inappropriate behaviour, (ii) you suspect of stealing from you, or (iii) engages in any other disturbing conduct, you should immediately report such person to the appropriate authorities and then to Innova Health by contacting us with your police station and report number (if available); provided that your report will not obligate us to take any action beyond that required by law (if any) or cause us to incur any liability to you.
11. Links to Other Websites
11.1.   The Platform may contain links to third-party websites or services that are not owned or controlled by Innova Health.
11.2.   Innova Health has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that Innova Health shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such websites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.
12. Termination
12.1.   We may terminate or suspend our Service to you immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
12.2.   Upon termination, your right to use the Service will immediately cease. If you wish to terminate your transaction, you may simply discontinue using the Service.
13. Indemnity
You agree to indemnify and hold harmless Innova Health, its affiliates and subsidiaries, its officers, directors, employees and agents, against all liabilities, costs, expenses, damages and losses (including any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest penalties and legal and other reasonable professional costs and expenses) suffered or incurred as a result of:
13.1.   your fraudulent or illegal use of the Services or the Platform;
13.2.   your negligence or any default by you of any of these Terms;
13.3.   any inaccurate or incomplete information that you have knowingly provided to us;
13.4.   you allowing any other person to access your account either with your permission or as a result of your failure to keep your username and password private;
13.5.   any service that you have offered, whether with or without our permission, to another third party using the Services or Platform;
13.6.   any claim made against you for actual or alleged infringement of Innova Health’s Intellectual Property or any actual or alleged infringement of a third party’s Intellectual Property arising out of or in connection with our Services or your use of the Platform.
14. Limitation of Liability
In no event shall Innova Health, its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:
14.1.   your use of the Platform or the Services or your inability to use the Platform or the Services;
14.2.   any conduct or content of any third party on the Platform;
14.3.   any unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose;
14.4.   any legal proceedings between the you and any third parties.
15. Disclaimer
15.1.   The information provided on the Platform, whether in the form of videos, articles or other written content does not constitute any form of diagnosis or treatment for any medical condition. You should not consider any such information as a rule and/or call to action. None of the information on the Platform represents or warrants that any particular drug, therapy or other treatment is safe, appropriate or effective for you.
15.2.   You should not use the information, resources, or tools on our Platform for self-diagnosis or self-treat any medical conditions. Always seek the advice of a physician or qualified health provider with any questions you may have regarding a medical condition or treatment. Never disregard professional medical advice because of something you read on the Platform.
15.3.   A Healthcare Provider’s ability to use our Services is not an endorsement or recommendation of that healthcare provider by Innova Health. You are responsible for verifying that any Healthcare provider you invite to your Innova Health Account is qualified and can provide you with the required medical care. The medical advice provided by your Healthcare Provider is not under the control of Innova Health, nor is it provided to or used by Innova Health.
15.4.   Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
15.5.   Innova Health, its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.
16. Governing Law
16.1.   These Terms shall be governed and construed in accordance with the laws of the Federal Republic of Nigeria, without regard to its conflict of law provisions.
16.2.   Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms & Conditions constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
17. Dispute Resolution
17.1.   Any disputes arising under or in connection with the validity, interpretation and performance of this Terms between Innova Health and any third parties that cannot be resolved amicably by the parties through negotiation within 30 (thirty) days shall be resolved by Arbitration at the Lagos Court of Arbitration (LCA) before a single arbitrator in accordance with the Arbitration and Conciliation Act, Cap A18, Laws of the Federation of Nigeria.
17.2.   The Parties shall endeavour in good faith to mutually agree on the selection of an arbitrator. If the Parties cannot mutually agree on the selection of an arbitrator within ten (10) days of the request, they shall apply to the LCA to appoint an arbitrator. Arbitration proceedings shall be conducted in Lagos. The arbitrator will be requested to render an award within ninety (90) days and to provide, in writing the reasoning for the award. The decision of any such arbitrator shall be final and binding on the parties.
17.3.   Each party shall bear its cost in connection with the Arbitration and the arbitrator’s fees shall be split equally between both parties.
18. Force Majeure
Innova Health shall not be liable for failure to perform, or for delay in performing its obligations hereunder if such failure or delay shall be due to natural disasters, war, riot, civil commotion, weather, pandemics, epidemics, labour disputes, failure of sub-contractors or any other cause beyond its reasonable control and whether or not of a similar nature to the foregoing.
19. Feedback
We welcome and encourage you to provide feedback, comments and suggestions for improvements to Innova Health’s Platform or Services. You may submit your feedback by emailing us at  Any Feedback you submit to us will be considered non-confidential and non-proprietary to you. By submitting Feedback to us, you grant us a non-exclusive, worldwide, royalty-free, irrevocable, sub-licensable, perpetual license to use and publish those ideas and materials for any purpose, without compensation to you.
20. Changes to Terms & Conditions
Innova Health reserves the right, in its sole discretion, to change the Terms of Service. Innova Health encourages you to periodically review the Terms to stay informed of our updates.
21. Contact Us
If you have any questions about these Terms, please contact us at
This document was last updated in Nov 2021.
Privacy Policy for Innova Health
1.  Introduction
Soryol is provided by Innova Health Resources Limited (‘Innova’).
At Innova, we value your privacy and we are committed to safeguarding your personal information. All personal information that you provide us will be protected and kept confidential among our affiliates, representatives, and privies.
Throughout the website, the terms “we”, “us” and “our” refer to Innova.
This Privacy Policy explains how we collect, use, share and protect your personal information in connection with your relationship with us as a user or potential user. It applies to all our clients, potential clients, consultants, partners, healthcare providers and every other person we hold information about.
This policy also sets out your rights and who you may contact for further information.
You agree to this Privacy Policy by visiting our website and when you use our services.
Your use of our services, and any dispute over privacy is subject to this Policy and our Terms of Service, including its applicable limitations on damages and the resolution of disputes. Our Terms of Service are incorporated by reference into this Policy
Our website and services are not directed at you if we are prohibited by any law of any jurisdiction from making the information on our website available to you and is not intended for any use that would be contrary to local law or regulation.
2.  Age Restriction
You affirm that you are over the age of majority and have the right to contract in your own name, and that you have read the above authorisation and fully understand its contents.
3.  Information We Collect.
There are two categories of information we collect. We collect a variety of information from our Users and visitors to our website. As described below, some information is automatically collected when you visit our website, and some you provide to us when filling out a form or communicating with us.
3.1.    Information Collected Automatically: Whenever you visit our website, our web servers automatically collect non-personal information such as the domain name of the internet access provider, the internet protocol address used to connect the computer to the internet, the average time spent on our website, pages viewed, information searched for, access times, and other relevant statistics.
3.2.    Information You Provide Us: If you provide us with personal information, by contacting us, or subscribing to our services we collect the following personal information:
3.2.1.  Username and Password;
3.2.2.  Contact Information;
3.2.3.  Payment Information;
3.2.4.  Personal health information; and
3.2.5.  Any other information you provide to us.
4.  Using Your Personally Identifiable Information
“Personally Identifiable Information” means any information that (a) identifies or can be used to identify, contact, or locate the person to whom such information pertains, or (b) from which identification or contact information of an individual person can be derived.
We primarily collect your information to ensure that we provide the most efficient service to you, monitor the use and improve our website and other legitimate interests. Your information will solely be used and disclosed for the following purposes:
4.1.    To help us verify your identity;
4.2.    To carry out our obligations ensuing from any contracts entered into between you and us;
4.3.    To provide you with the products, services and information you request from us;
4.4.    To assist you with enquiries and improve our customer service;
4.5.    To send you information about additional clinical services or general wellness from us or on behalf of our affiliates and trusted third-party partners;
4.6.    To assist us in carrying out marketing analysis and customer profiling (including transactional information), conduct research, including creating statistical and testing information;
4.7.    To allow us to communicate with you in any way (including e-mail, telephone, visit, and text or multimedia messages);
4.8.    For our billing and account purposes;
4.9.    To help prevent and detect fraud or loss;
4.10.   To update our records;
4.11.   To make recommendations and suggestions to you about services offered by us unless you have previously asked us not to do so;
4.12.   Send you service or support messages, such as updates, security alerts, email notifications and /or newsletters;
4.13.   Conduct investigations and risk assessments; and
4.14.   For compliance with legal and regulatory obligations.
5.  Other Information We Collect
Other information which may be automatically collected from you when you visit our website include; domain name of your internet service provider, the internet protocol address used to connect the computer to the internet, the average time spent on our website, pages viewed, information searched for, access times, your geographical location, operating system, referral source, and other relevant statistics.
We may also collect information from you using cookies and other analytical tools especially when you use our products and services. More details are provided below in our section on Cookies.
In providing you with our services, we may collect medical records from your past and current healthcare providers. This may include information about your diagnosis, previous treatments, general health, laboratory and pathology test results and reports, social histories and any family history of illness and records related to any illness you may currently have.
6.  Disclosures
6.1.    As a Patient, your information will be shared with your Healthcare Providers on the Platform as directed and consented by you. We will not make your personally identifiable information or personal health information available to your Healthcare Providers other than those with whom you have requested that we share your information with.
6.2.    We will not sell, publish, or disclose to third parties your personally identifiable information or personal health information collected on our website, through our servers or otherwise obtained by us, other than to provide our services and as set forth in this privacy policy. We may share generic aggregated demographic information not linked to any personally identifiable information regarding visitors and Users with our business partners, trusted affiliates, professional advisers and advertisers for the purposes outlined above. We may share your information with these third parties for those limited purposes if you have given us your permission and in compliance with the Nigeria Data Protection Regulation 2019 (NDPR).
6.3.    We may request and provide information about you from and to third parties to provide our services.
6.4.    We will notify you as soon as we become aware of a harmful data breach which may result in a risk of your rights and freedom.
6.5.    You have the right to request an erasure of your data at any time.
6.6.    We will notify you if we are transferring your data.
6.7.    You may request at any time that we halt further dissemination of your data or cease to use your data.
6.8.    If you submit content in a public forum or a social media post, or use a similar feature on our website, that content is publicly visible.
6.9.    We may disclose Personally Identifiable Information if required to do so by law or in the good faith belief that such action is necessary to (a) conform with the requirements of the law or comply with legal process served on us, or (b) act in urgent circumstances to protect the personal safety of users of our service or members of the public.
6.10.   To the extent practicable and legally permitted, we will attempt to advise you prior to any such disclosure, so that you may seek a protective order or other relief limiting such disclosure.
6.  International Transfers
The transfer of your information to a foreign country or international organisation will only be done with your consent and in compliance with the NDPR. We will ensure that there are adequate data protection laws in the recipient country or organisation before transferring your information.
7.  Your Rights
Subject to certain limitations and exceptions, you are entitled to the following principal rights under the NDPR:
i.  You have the right to be notified if we are transferring your personal information.
ii. You have the right to request an erasure of your personal information at any time.
iii.    You have the right to request that we rectify inaccurate personal information.
iv. You may request at any time that we halt further dissemination of your data or cease to use your personal information.
v.  You have the right to request for copies of your personal information.
8.  Website Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures such as secure sockets layer (SSL) to safeguard and secure the information we collect online. We use encryption tools when accepting and transmitting delicate visitor information through our website.
9.  Use of Cookies
We use cookies to identify you as a User and make your user experience easier, customise our services, content and advertising; help you ensure that your account security is not compromised, mitigate risk and prevent fraud; and to promote trust and safety on our website. Cookies allow our servers to remember your account log-in information when you visit our website, IP addresses, date and time of visits, monitor web traffic and prevent fraudulent activities. If your browser or browser add-on permits, you have the choice to disable cookies on our website; however, this may limit your ability to use our website.
10. The Data We Retain
We will retain your information for as long as needed to provide you with our services, comply with our legal and statutory obligations or verify your information with a financial institution.
We are statutory obligated to retain the data you provide us with in order to process transactions, ensure settlements, make refunds, identify fraud and in compliance with laws and regulatory guidelines applicable to us, our banking providers and credit card processors.
11. Links to Third Party Websites
i.  Our website may contain links to third-party websites or services that are not owned or controlled by us.
ii. have no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
iii.    We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
12. Limitation to Liability
We exercise reasonable efforts to safeguard the security and confidentiality of your personal data; however, we will not be liable for unauthorized disclosure of personal data that occurs through no fault of ours.
13. Changes to this Privacy Policy
Changes may be made to this Privacy Policy from time. Whenever such changes are made, we will notify you. These changes will take effect immediately after you have been notified.
14. Contact Us
If you would like more information or you have any comments or questions on our privacy policy, please contact us at
This policy is effective as of 01.01.2021
Last updated: 11.30.2021